I recently stayed at L’Auberge Casino Hotel, and overall it was a mixed experience.
The biggest downside was the room comfort. Unfortunately, the bed was very uncomfortable and made it difficult to get a good night’s sleep. The hotel itself also feels a bit outdated in certain areas. Some parts of the property could definitely benefit from renovations and modern upgrades.
That said, what truly stood out in a positive way was the customer service. The staff was absolutely amazing from start to finish. Everyone I interacted with was friendly, professional, and genuinely eager to help. From the front desk to housekeeping, the team made me feel welcomed and valued as a guest.
While the physical aspects of the hotel didn’t fully meet my expectations, the excellent service made a noticeable difference. If L’Auberge updates their rooms and improves bed comfort, this could be a much stronger stay.