Occasionally, figuring out what to say is the hardest part of review management, so here are a few examples and templates you can use as you start responding to reviews.
“Hi [CUSTOMER NAME], your honest review helps our local business more than you know. We’re glad to hear you enjoyed [PRODUCT/SERVICE] and hope to see you again soon.”
“[CUSTOMER NAME], thanks for taking the time to leave us a review! We’re happy you loved [PRODUCT/SERVICE]. We promise to continue to go the extra mile every time you do business with us. We’re so grateful for your support.”
“Hello [CUSTOMER NAME]. We’re thrilled you love your new [PRODUCT] and would love to see pictures of you using it on [SOCIAL PLATFORM]. Be sure to tag us in your post. Thank you for your support.”
“[CUSTOMER NAME], thanks for the feedback! Your support means so much to us. We’re glad you had a good experience when you came. We look forward to seeing you soon.”
“Hi [CUSTOMER NAME]! It was great seeing you! We take pride in the customer experience we provide. We’re glad you enjoyed your visit. Thanks for being a valued customer.”
